Reviews of AIRPARK Brisbane Airport
After using AIRPARK, travellers often leave their reviews of their parking experience online via Google Reviews.
The reviews are mixed, with the car park receiving a 3.6 / 5 with over 440 reviews.
Positive Reviews:
The positive reviews left by past travellers cite the affordability of the car park ($119.00 for 1 week), the convenience of the bus stop locations to transfer passengers to and from the terminals, and the relative security that many feel at the car park, even when arriving after dark.
Negative Reviews:
Negative reviews cite the inconvenience of the shuttle bus transfer as there is little room to store luggage and onboard it with ease; lack of signage directing travellers where to turn and park; tardiness of the shuttle bus; trouble with the online booking system; boom gates being out of order with no customer service agents to help; and the recent price surge of rates.
Overall, many people saw the car park service as less than satisfactory.
Booking & Refund Procedure
To Book:
Booking Brisbane Airport AIRPARK Car Park can be done online or in person.
Rates will be cheaper online, but if you want more flexibility in when you arrive/depart, booking in person on the day of your departure by driving up to the entry gate will suit you best.
To Cancel / Receive a Refund:
If you booked a flexible parking option, you can cancel up to 24 hours before your scheduled entry time to receive a refund, minus any cancellation fees.
The refund will be credited back to the original payment method.
To cancel:
- Go to "Manage My Bookings" on the Brisbane Airport website.
- Enter your email and booking reference.
- Click "Find Booking".
- Press "Cancel".
Your refund will be processed within 5-7 business days. Note that cancellations made within 24 hours of the entry time are non-refundable.