Reviews of Brisbane AIRPARK Undercover
After using AIRPARK Undercover, travellers often leave their reviews of their parking experience online via Google Reviews.
The Google reviews are merged with those of AIRPARK, so reviews will vary slightly.
Positive Reviews:
Travellers have praised AIRPARK Undercover for its affordability; convenient bus stop locations for easy transfers to and from the terminals; and a sense of security, even for those arriving after dark.
Negative Reviews:
On the downside, some travellers have pointed out issues such as the limited space for luggage on the shuttle bus; insufficient signage directing where to turn and park; delays with the shuttle service; problems with the online booking system; malfunctioning boom gates with no customer service assistance; and recent price increases.
Booking & Refund Procedure
To Book:
Booking AIRPARK Undercover can only be done online.
Click the link above to be taken to the booking page and book within 3 - 4 minutes.
After your booking is confirmed, you will receive a confirmation email containing a QR code.
This code can be used in case the licence plate recognition technology does not identify your vehicle upon arrival at the car park.
To Cancel or Receive a Refund:
If you've booked a flexible parking option, you can cancel your booking up to 24 hours before your scheduled entry time to receive a refund, minus any applicable cancellation fees.
The refund will be credited back to your original payment method.
Follow these steps to cancel:
- Visit the Brisbane Airport website and go to "Manage My Bookings".
- Enter your email address and booking reference.
- Click on "Find Booking".
- Select "Cancel".
Your refund will be processed within 5-7 business days.
Please note that cancellations made within 24 hours of the scheduled entry time are non-refundable.